Refund policy

We hope you love your jewelry. If for any reason your purchase is not right for you, please contact us at studio@clairemarais.com within 5 days of confirmed delivery to request a return and an insured prepaid return label.

Returned jewelry must be unworn, unaltered, and in its original pristine condition, with all original packaging and accompanying materials included. All returns are subject to inspection upon receipt.

Once a return has been authorized, the jewelry must be shipped back within 3 business days of receiving your return label. Please follow the return and packaging instructions provided and use only the insured prepaid return label issued by us. We provide one complimentary insured return label per order.

Once your return has been received, inspected, and approved, a full refund of the purchase price will be issued to the original form of payment within 5–10 business days.

We reserve the right to decline a return or make an appropriate deduction from the refund if jewelry is returned worn, damaged, altered, incomplete, or otherwise not in its original pristine condition.

Custom, personalized, resized, engraved, altered, or otherwise modified pieces are final sale and cannot be returned.

If your jewelry arrives damaged, your package appears to have been damaged in transit, or you receive an incorrect item, please contact us as soon as possible and preferably within 48 hours of delivery so that we can assist you. Please retain all original packaging and shipping materials. Photographs of the jewelry, packaging, and shipping box will be requested in the event of damage.

We cannot assume responsibility for returns sent without our authorization or using a shipping method or label other than the insured return label provided by us.